PanPages TRINITY is Celebrating 10 Year Partnership with Alibaba.com

Sim Wan Yong • April 2, 2019

As of 2019, PanPages TRINITY would have been the authorised reseller for the Alibaba.com Gold Supplier membership in Malaysia helping more than 3,000 small and medium enterprises in Malaysia on export trade for 10 years and counting.

We are extending our invitation towards our Alibaba.com clients, so look forward to that e-mail or phone call invites! Be sure to RSVP with us to save your spot for this event!

Celebrating 10 Years Partnership Anniversary with Alibaba.com

As the Malaysia Channel Partner of Alibaba in Malaysia, PanPages TRINITY is honored to have received all the support from our customers the past 10 years and counting.

Throughout the years, we have trained our Alibaba.com clients on how they can best utilize the platform , provided them with minisite designing services, kept them updated with the latest subsidy or government initiatives from the government and much more. Here are some of our past initiatives.

Serving More than 3000 Customers in 7 States in Malaysia

Throughout the past 10 years, we have served more than 3000 customers from various industries. At time of writing, PanPages TRINITY is the only official Alibaba channel partner in Malaysia to be serving 7 states in Malaysia, making us the Alibaba.com authorized reseller with the highest coverage rate in Malaysia. We currently serve the states below:

  • Johor
  • Melaka
  • Kuala Lumpur
  • Pahang
  • Perak
  • Pulau Pinang
  • Sarawak
  • Selangor

Our Top Client Industries

Our clients are a mix of small and medium-sized businesses, along with several bigger brands. Most of our customers are from industries such as:
  • F&B
  • Furniture
  • Raw materials
  • Rubber
  • Machinery
  • Plastic
  • ... and many more.

Collaboration with MDEC & MATRADE

We currently collaborate with the following corporations:
  • Malaysia External Trade Development Corporation (MATRADE)
  • Malaysia Digital Economy Corporation (MDEC)
We have collaborated with MATRADE since 2014, making 2019 our 5th year collaborating with the corporation. During the launch of Digital Free Trade Zone (DFTZ), PanPages TRINITY also helped with the onboarding sessions for interested Malaysian SME business owners.

Over 40 Workshops Launched with MATRADE & MDEC

We have launched 40 workshops informing Malaysian SME business owners about subsidies from the government as initiatives to increase the Malaysian export rate, and we still regularly hold workshops to this day.

Our workshops in the past years have resulted in over 3000 approved grants application for the government subsidy from MATRADE.

Want to be among the first to know when we hold our next Alibaba.com workshops? Follow our Facebook page to find out more about out upcoming events!

Our Awards & Participation So Far

  • Alibaba.com Workshops (2014 - Ongoing)
  • Malaysiakini eCommerce Entrepreneurship Summit (Oct 2018)
  • Alibaba Southeast Asia Office in Kuala Lumpur Opening Ceremony (Jun 2018)
  • eTRADE Briefing & Onboarding Session: Basic Training for New Join Member on Alibaba.com (Apr 2017)
  • DFTZ Launch in Kuala Limpur (Mar 2017)
  • Alibaba.com GSD Best Growth of Renew Rate (Mar 2015)
  • Alibaba.com GSD Best Monthly Target Completion Rate (Mar 2015)
  • Digital SME Day - Big Presence, Global Reach (Oct 2014)
  • Alibaba.com Top Team Award (2010)

Our Clients' Testimony

PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: Megix Industries Sdn. Bhd.

Mr. Francis Ng is the Managing Director of Megix Industries Sdn. Bhd. Their company was first established in 2000, and they became part of the Alibaba.com community with PanPages TRINITY in 2011.

Megix Industries built their sales on thermal papers for the POS roll paper market. They initially found that it was difficult to source for materials for their business, and found Alibaba.com when they were searching online. Although they never had any exporting business prior to Alibaba.com, they noticed that there were still only a small number of Malaysian SMEs on Alibaba.com, so they jumped on the bandwagon and started selling on Alibaba.com.

After their membership upgrade to a Gold Supplier Membership, Megix Industries were happy to report to us that their inquiry volume increased from once inquiry a month to between 4 or 5 inquiries a day. Several good quality leads were all they needed to start exporting, and their exporting business made up about 40% of their total business sales.

Mr. Francis Ng also advised current Alibaba.com sellers to complete their product information to appear more credible to potential buyers, and to reply to inquiries in no more than 24 hours. When facing small-quantity purchase inquiries from smaller regions or countries, Mr. Francis communicated with these potential buyers.

He let them know that small quantities are costly to ship, and with the help of proper and timely communication, he had some sales inquiries increase from RM200-300 in value to almost RM20K or RM30K.

PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: Dulai Fruits Enterprise

Mr. Eric is the managing director of Dulai Fruits Enterprise. They have been in business for almost 10 years, and have been an Alibaba.com gold supplier for more than 5 years. When we initially contacted them barely two years into their business, Dulai Fruits Enterprise only wanted a simple website to introduce their company and products to potential clients.

After setting up their Alibaba.com profile and products, they started to receive many inquiries from all over the world. Mr. Eric recalled receiving inquiries from the Middle East, Dubai, Abu Dhabi, Japan and even Korea. He started strategizing on how he can market his durian-based products to the world.

Dulai Fruits Enterprise had a company restructuring to accommodate the inquiries they receive from both large-quantity distributors and small traders. Mr. Eric highlighted the importance of optimizing your Alibaba.com site and keywords so that clients can find your company and product offerings.

Mr. Eric had creative approaches to setting the right keywords for his products and website. While he initially started with generic keywords such as Malaysian durian, D24 and Musang King, he started wondering about questions that his clients will ask, such as "Where to find the best Musang King in Malaysia?" From then on, he started using keywords that are more relevant to his products such as durian Raub, durian ice cream and so on.

For Mr. Eric and Dulai Fruits Enterprise, Alibaba.com is a good platform for current and future Malaysian manufacturers.

PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: AXG Sdn. Bhd.

AXG Industries Sdn. Bhd. is a glove manufacturer and supplier based in Klang, Selangor. Their exporting capacity is between 8 - 10 containers per month. Since they first joined Alibaba.com, they have now exported to about 40 to 50 countries worldwide and 90% of their business is based on the export business.

Mr. Yeoh, the CEO of AXG Industries, stumbled upon Alibaba.com by chance when he was first scammed by an outsider, leaving him with more than RM20,000 worth of a single product. After he set up his Alibaba.com account, he managed to sell off his stocks with full payment prior to product delivery.

Then, Mr. Yeoh found gloves to be a common exported commodity from Malaysia due to its rich rubber resources, and started to sell a wider variety of glove products. However, he was still lacking in his company credibility as a free member. After he upgraded to a Gold Supplier Membership, there were less customers asking him about his company's legitimacy and the sales started pouring in.

AXG Industries Sdn. Bhd. is still an Alibaba.com Gold Supplier with PanPages TRINITY today, and their sales are still growing strong.

Other Client Testimonials

You can view even more success stories and client testimonials from our YouTube playlist. We also have client testimonies for our other products and services, such as Google Ads and Facebook Ads.

Get Your Free Consultation with Our Skilled Alibaba.com Staff Today

Are you considering the exporting business, but not sure how to start or how Alibaba.com can help you? Let our consultants inform you about how you can use the world's biggest B2B marketplace to your business' advantage!

Just head to this website and fill in the form for us to get back to you.

Remember to follow our Facebook page and our Alibaba.com page to stay updated with our upcoming workshops and events!