What is the Most Important Advantage of Gold Supplier & Other FAQs for Selling on Alibaba.com

You might already have heard about the exciting features on Alibaba.com that allows you to sell your products to businesses all around the world as well as those that protects the buyers. You might have also heard about the support that you can get if you sign up for a paid Alibaba.com membership via Alibaba.com’s official channel partners.

Still, these information does not help out much when you want to understand more about paid memberships. Let’s address the common questions about selling on Alibaba.com , the benefits of an Alibaba.com Gold Supplier Membership and other FAQs for sellers on Alibaba.com.

A Gold Supplier on Alibaba is someone who has a paid membership access to Alibaba.com. This platform has three membership tiers - premium, standard and basic.

You won’t be affected by the memberships if you’re a buyer - after all, Alibaba.com is made to be friendly for the buyers, with plenty of protections and assurances in place. However, there are differences between the three tiers of paid memberships for Alibaba.com. Take a look at this table below to get a glimpse of the differences!

Alibaba.com has 3 features that sets it apart from other B2B platforms. Previously, Alibaba.com provides just the three features below:

1. Business Opportunities
• Material / Product Sourcing
• Message center to answer inquiries
• Respond to quotation requests
2. Online Events & Promotions
• Showcase online promotions
• Obtain subsidies from government
3. Communication & Data Tools
• Ali Supplier
• View inquiries received, product clicks and product views
• Trade Manager
• Chat interface to connect with potential customers
• Biz Trend
• Traffic Data Analysis - customer views, clicks etc
• Hot Keywords
• Performance by Country & Region
• Products’ Performances
4. Order Protection Service
• Trade Assurance
• Create trust between supplier and buyer
• Applies a credit-rating system that incentivizes suppliers to produce and deliver high-quality goods on time and according to the buyers' specifications.
• Guarantee money back if supplier fails to meet order terms
• Payment Protection
• Shipment Protection
• Product Quality Protection
• 30-Day Protection Period after Products are Received

As of 2018, Alibaba.com also included three more crucial elements to make B2B trades even easier, which are:

1. Logistics Planning
• Insert location of product departure & product desgination, product weight (kg) & volume (m3) & get instant quotation for several logistics options to quickly give an accurate total price to your potential buyers
2. Competitive Exchange Rates
• Free foreign exchange service
• Updated daily
• Receive foreign currency in your Alibaba wallet and withdraw to your own bank in local currency at high foreign exchange rate
• You can compare the exchange rates on Alibaba.com and the rates provided by other banks
3. Trade Data Online
• Customs clearance service
• Track customs clearance status online
• Establish trust & confidence between buyers & suppliers in global trade

As the official channel partner of Alibaba.com for the past 10 years and counting, Alibaba.com Global Gold Suppliers (GGS) or paid members are eligible for the following services from us:

1. Free Services
2. One-on-one service with an Alibaba.com specialist
3. Free training
4. Invitation to Alibaba Star Lecturer workshops
5. Advanced Paid Services
6. Product posting
7. Minisite design
8. Site operation

Matrade Malaysia can provide you a RM5000.00 subsidy when you sell on Alibaba.com as a Global Gold Supplier with the following conditions:

1. 60% Malaysian equity
2. Malaysia-made products
3. Malaysian SMEs (Less than RM50 million annual sales turnover / Less than 200 employees)

All you need to do is to submit the proper documentation to Matrade after you have signed up with any of the Alibaba.com GGS memberships via PanPages TRINITY, and you can get RM5000 back!

Your product rankings are affected by several factors such as your product listing quality and accuracy, supplier quality, buyer preferences et cetera. There are several ways that you can increase your product rankings.

1. Improve product quality
2. Add in any charts, multi-picture illustrations and relevant trading details such as your payment methods, minimum order quantity and trading reputation.
3. Improve online activity
4. Keep your company profile updated
5. Stay active on Alibaba.com, especially on Alibaba Trade Manager where you can answer inquiries and update your product posting details on the go.
6. Reply in a timely manner to your inquiring customers.
7. Attend to Request for Quotation (RFQ) feature
8. Subscribe to different keywords on RFQ markets on Alibaba
9. Respond to these RFQs for selling opportunities

Suppliers who have been assessed to become a Global Gold Supplier (GGS) will have two badges next to their names. One displays the number of years they have been a GGS, the other displaying the words ‘Gold Supplier’.

All Alibaba.com Gold Suppliers are assessed suppliers. These suppliers have information that has been verified by a third-party organization. There are three levels of authentication and verification for Alibaba.com

1. The most basic assessment is the A&V Check, which requires the uploading of a business license and verification from the contact person.
2. The second assessment is the Onsite Check, required for China Gold Suppliers. This ensures that the premise location is correct, and that onsite operations are located at this premise. Other legal status or information are also included.
3. An assessed supplier meanwhile will have verified main products, certifications, production flow, verified videos and many other forms of verifications. Upon passing all these verification processes, the supplier will have an ‘assessed supplier’ badge next to their names.

You can contact any of the Alibaba Malaysia Official Channel Partners to apply to become a Gold Supplier on Alibaba.com. Panpages TRINITY just happens to be one of these official channel partners in Malaysia, and the only one so far to have achieved a 10-year partnership with Alibaba.com.

You can drop an inquiry with us via our official website or on our Facebook page to know more.

Trade Confidence is an order protection service by Alibaba. The credit limit amount for each trader’s trade confidence will be set by Alibaba.com based on their previous trading records.

Once the buyers’ payments reach the bank account set by Alibaba.com, the suppliers can immediately obtain the trade confidence credit limit amount set by Alibaba.com. At the same time, Alibaba.com also protects the buyers with by acting on the following:

1. Buyer can apply for a refund if supplier ships out products later than contracted date
2. Buyer can apply for a refund if the product quality does not meet the standards.

We hope that these FAQs have helped you with understanding the selling features on Alibaba.com. If you have any other questions, don't hesitate to contact us!